Shipping

Handling Time

LANGUOR sleep masks are custom-made products that are usually only made after you place an order.  All orders will be shipped within 5 business days, unless we have discussed otherwise, though I aim for 3 days.  Choosing expedited shipping does not necessarily shorten the handling time.  If you want to know just when your order will ship, please send a message.


USA Shipping Information

USPS First Class 2-5 days — starts at $3.69
USPS Priority 2-3 days — starts at $8.24
USPS Priority Express 1-2 days – starts at $24.99 (1 day to major metro areas, 2 days otherwise)  Not reccomended unless I have told you that I can make your order in a day.


LANGUOR cannot assume responsibility for USPS errors or delays and is not affiliated with the USPS. If your package is marked as delivered and you cannot find it, as soon as possible contact your local post office.  The post office has the ability to see the GPS location of the carrier when they marked the package as delivered.  Please consider making a report to the police if theft is suspected.  It is the customer's responsibility to be sure the address on the order submitted was correct and to pay any shipping charges if the package is shipped again after being returned because the post office wasn't able to deliver the package.

 

International Shipping

USPS First Class with tracking - about 6-20 days usually - starts at 10.50 USD for Canada, 11.50 USD everywhere else

 

LANGUOR is happy to ship worldwide and will ship anywhere where there is a likely chance the package will arrive safely.  If your country is not on the list at checkout, please send a message.  International orders make take up to 60 days to arrive once dispatched. LANGUOR is not responsible for delays caused by any postal system or by any country's Custom’s processing. LANGUOR does not collect GST or VAT. It is the customer’s responsibility to pay any taxes or fees charged by their county to retrieve their parcel. LANGUOR does not give refunds for parcels that are refused or unclaimed or returned for an incorrect address.


No Returns

All sales are final. No returns, refunds, cancellations or exchanges.  It is promised that your eye mask will be carefully sewn according to the options that you choose.  I don't have so many orders that I can't slow down and make things nice, and double check that everything is as it should be.  If I accidentally send you the wrong mask, then certainly I will fix that mistake as soon as possible.  Each mask will be sightly different. Pattern placements will vary. LANGUOR cannot guarantee fit or function.  Please read the details carefully, take measurements and ask questions if needed.